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Terms and Conditions

HomeTerms and Conditions
Terms and Conditions
CHECK-IN
  • Arrival time is after 2.00 pm. The pitch to be vacated by 11.00 am on day of departure, unless previously confirmed by email with us.
  • Please check in at reception upon arrival, your booking reference number will be required – this can be found on your confirmation email.
PAYMENT
  • Full payment is due on arrival if not already paid booking via our website.
  • Payment must be made in full by the first person of the group to arrive, it is therefore advisable that this is arranged within the group and payment organised for the first person to arrive.
FIRES/BBQ’S

We allow campfires in fire pits and BBQ’s that are off the ground only. We hire out fire pits and sell firewood and kindling.

CHILDREN
  • Children must be always supervised on site.
  • The parents or guardians are responsible for the safety of children in their care at all times whilst on site, particularly in preventing access to the River or any open water and on road and pathways.
  • Bikes, scooters and skateboards are allowed, but we ask you to keep your speed down to walking pace on the site and to be aware of uneven surfaces and passing vehicles.
DOGS
  • Dogs are to be always kept on leads and under control.
  • Please pick up your dog excrement and dispose of it in the correct bin.
NOISE
  • We have a strict NO NOISE POLICY, for the sake of other campers and the neighbouring villagers.
  • We will not tolerate unacceptable levels of noise that disturbs others.  In the event of any unacceptable behaviour, we reserve the right to ask you to leave the park.
RUBBISH & RECYCLING
  • Please note the recycling area for the campers is located at the side of the main building. We ask everyone to ensure that your rubbish is correctly segregated into the correct bins. If you are unsure about which bins to use or need any additional bin bags, please contact reception.
  • Please leave your pitch clean and tidy and ensure all your rubbish is cleared away.
SHOWERS
  • To maintain high standards, the shower and toilet blocks are cleaned daily. They may be closed during cleaning.
  • Floors may be slippery, so please take care.
  • Children not to be left unattended in the shower block.
MISCELLANEOUS
  • Children under 18 years old must be kept under close adult supervision at all times while in the premises.
  • The pitches must be kept clean and tidy. Cleaning materials are provided on request.
  • We cannot accept caravans.
LIABILITY

We accept no liability for death or injury to any persons in the buildings or land of The River Wye Campsite, nor for loss or damage to personal property or equipment, including vehicles. Nor do we accept responsibility for loss or expense incurred due to delays or changes in travel services, or due to sickness, pandemic (e.g. Covid-19 or similar), or because of the weather, or for any other reason.

In the grounds of The River Wye Campsite there are trees, stone walls and designated fire areas. If you choose to use these, you are doing so at your own risk as we do not accept liability for death, accident or injury so please access your own risk prior to use.

INSURANCE

In your own interest you are strongly recommended to take out adequate insurance cover against personal accident or injury, loss and breakage of personal property and equipment, and any cancellations.