BOOKING CONDITIONS

 

Terms And Conditions

 

Definitions and Interpretation

“The Company”, “We”, “Us” refers to the River Wye Campsite, part of the Ultimate Consortium Ltd, company number 06803206. 

“The Customer”, “You” refers to the paying customer for the services, accommodation or activities provided by The Company.

 

Booking

Advanced booking is required. You will need to check availability of dates and make a provisional booking by email or telephone on 01432 264807 or through our website. The booking will then only be confirmed on receipt of the deposit/booking fee. 

 

Payment – Bunkhouse and Main House Accommodation

A deposit of 50% of the total fee is required to confirm an accommodation booking. The balance of the total fee is then required one calendar month before the arrival date. For bookings made less than one calendar month before the arrival date the full payment is required on booking. 

Payment – Campsite

A small deposit per person (stated on our website) is required to confirm an campsite booking. This booking fee is non-refundable. The remainder is due on arrival.

Payment – Activities

A deposit of 20% of the total fee is required to confirm an activity booking. The balance of the total fee is then required one calendar month before the arrival date. For bookings made less than one calendar month before the arrival date the full payment is required on booking.

 

Conditions Of Use

NO SMOKING is allowed in our accommodation, nor are naked flames and candles for safety reasons.

Children under 18 years old must be kept under close adult supervision at all times while in the premises.

The accommodation must be kept clean and tidy. Cleaning materials are provided on request.

Any damage or breakages must be reported immediately and any damage or breakages will be deducted from the damage deposit.

We reserve the right to inspect the premises at any time prior to departure.

We cannot accept campervans.

Bookings commence at 4:00pm on the arrival day and should be vacated by 11:00am on the departure day.

 

Liability

We accept no liability for death or injury to any persons in the buildings or land of The River Wye Campsite, nor for loss or damage to personal property or equipment, including vehicles. Nor do we accept responsibility for loss or expense incurred due to delays or changes in travel services, or due to sickness, pandemic (e.g. Covid-19 or similar), or because of the weather, or for any other reason.

In the grounds of The River Wye Campsite there are trees, stone walls and designated fire areas. If you choose to use these, you are doing so at your own risk as we do not accept liability for death, accident or injury so please access your own risk prior to use.

 

Insurance

In your own interest you are strongly recommended to take out adequate insurance cover against personal accident or injury, loss and breakage of personal property and equipment, and any cancellations.

 

Cancellations – Bunkhouse and Main House Accommodation

Cancellations and Changes to Confirmed Accommodation Bookings by the Customer

Accommodation booking is subject to the following cancellation terms: 

  1. 20% deposit to book – non-refundable.
  2. Remaining balance one calendar month prior to the event or booking

* If cancellation by the Customer is less than 30 days no refund is given –  i.e the  Company retains 100% of the remaining balance      

* If cancellation by the Customer is between 30 – 60 days – 50% of the remaining balance is refunded to the Customer

* If cancellation by the Customer is between 60 – 90 days – 95 % of the remaining balance is refunded to the Customer. 

* If cancellation by the Customer is over 90 days – 100 % of the remaining balance is refunded to the Customer. 

If the Customer wishes to cancel, the Customer must provide the Company a written notice of cancellation. Cancellation shall be effective, final and binding on the Cancellation Date. Any notice of cancellation received out of the hours of 9.00am and 5.00pm shall be deemed made on the next Working Day.

Cancellations – Campsite

Cancellations and Changes to Confirmed Campsite Bookings by the Customer

Campsit booking is subject to the following terms: 

  1. Booking Fee (deposit) to book through the website. This is subject to change, see the pricing page on our website for up to date pricing. This is non-refundable.
  2. Remaining balance on arrival.

Cancellation by the customer is not subject to any cancellation fee.

Cancellation by Us / The Company – Accommodation or Activity Bookings

The Company may cancel the Booking:

  • If the booking might prejudice the reputation of the Company;
  • If the Company becomes aware of any deterioration in the Customer’s financial situation such that the Company reasonably considers the Customer may not be able to fulfill its material obligations under the Agreement; or
  • If the Customer fails to pay any sum when due.

The Company reserves the right to cancel a booking due to adverse weather conditions or any other circumstances beyond the Company’s control as set out below.

The Company shall have no liability to the Customer if it is prevented from or delayed in performing its obligations and carrying on its business directly or indirectly by any acts, events, omissions or accidents beyond its reasonable control, including but not limited to, act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic or pandemic (including Covid-19 or similar), quarantine restrictions, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Centres or any other party), failure of a utility service or transport network, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, unusually severe weather or energy supply disruption or default of suppliers or subcontractors. 

In the event that Company cancels a booking in accordance with one or more of the above, the Company may propose a transfer to an alternative date acceptable to the Customer, partial refund or substitute alternative activities. Any refund would not include the non-refundable initial deposit.

The Customer should take out adequate insurance to cover the risk of cancellation and curtailment.